Refund & Shipping Policy

Returns

Our refund policy is 30 Days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused (no voidable wear on the product) and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at staff@crossroadswesternwear.com and send your item to: 4217 E. McCain Blvd North Little Rock Arkansas United States 72117.

Shipping

Our products are shipped within 4-7 Days using the following carriers: USPS, FedEx, or UPS. To return your product, you should mail your product to:4217 E. McCain Blvd, North Little Rock Arkansas United States 72117. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Store Hours and Location

We are located at 4217 E McCain Blvd, NLR AR 72117
Hours: 10AM - 8PM
Contact: (501) 945-3222